Xmetal Xmax (6.0) Uninstall

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Xmetal Xmax is a support application that snuck its way into my laptop when I was downloading a 3D modeling tool in an attempt to convert some old models I created in college to STLs to 3D print.   Unfortunately, the installer did not function on Windows 10 (1709) due to a lack of administrative rights (come on Xmetal, how does that happen?) from "Programs and Features" and the application did not properly register an uninstall.string entry that I could call.  Fortunately, I was able to uninstall this application using MSIEXEC.EXE from an administrative command line to get rid of it.   I'm documenting this here due to a complete lack of support info on Xmetal's website and the internet in general.  I hope someone finds this helpful.

This article serves as a general tutorial to outline the process that I followed to great success. Following this process of installing software and modifying the system's registry could render the device inoperable if not done correctly. I will assume no responsibility for the use of this information and will assume no liability for damages that result from the use of the information provided on this site. You must evaluate, and bear all risks associated with the use of any Content on this site, including any reliance on the accuracy, completeness, or usefulness of such Content.

Step 1

32 or 64 BIT?

Hold down the Windows Key (on your keyboard, looks like the icon in Figure 1 to the right) and press the R key to open the Run menu and then type "control system " (without the quotes) and select OK.   This will open your system properties and tell you the operating system architecture of your computer.  It'll be either 32 or 64 bit.  Remember this, we'll need it later.

Step 2

Open Regedit

Figure 1

Open the Start Menu (lower left-hand corner, icon looks like the image shown in Figure 1 to the right) and type REGEDIT to search for the registry editor OR hold down the Windows Key (on your keyboard, looks like the icon in Figure 1 to the right) and press the R key to open the Run menu and then type REGEDIT and select OK.  Do not make changes to anything in the registry editor unless you know what you are doing (If you're reading this article, you probably shouldn't edit the registry.  No offense intended.).  For the sake of this task, we will NOT be making any changes to anything in the registry.

Step 3

Get the GUID!

Remember which operating system architecture your system was from Step 1? If not, go back and do it again or choose wisely below.

32 Bit

Within the registry editor:
  1. Select the > next to the folder* labeled HKEY_LOCAL_MACHINE (HKLM) to expand the contents of the HKLM. 
  2. Within the HKLM,  select the > next to the folder* labeled Software
  3. Within the Software folder*, select the > next to the folder* labeled Microsoft
  4. Within the Microsoft folder*, select the > next to the folder" labeled Windows
  5. Within the Windows folder*, select the > next to the folder* labeled  Current Version
  6. Within the Current Version folder*, select folder* labeled Uninstall

64 Bit

Within the registry editor:
  1.  Select the > next to the folder* labeled HKEY_LOCAL_MACHINE (HKLM) to expand the contents of the HKLM. 
  2. Within the HKLM,  select the > next to the folder* labeled Software
  3. Within the Software folder*, select the > next to the folder* labeled WOW3264NODE
  4. Within the WOW3264NODE folder*, select the > next to the folder* labeled Microsoft
  5. Within the Microsoft folder*, select the > next to the folder" labeled Windows
  6. Within the Windows folder*, select the > next to the folder* labeled  Current Version
  7. Within the Current Version folder*, select folder* labeled Uninstall
*The HKLM is called a registry hive and the folders within are called registry keys.   I used the term "folder" for the sake of simplicity.

When you select a folder within the folder labeled Uninstall, you will see it's contents on the right (see Figure 2).   Each of the folders within the Uninstall folder represents an application that is installed on your computer.  The name of the application represented by the current selection is listed in the contents of the folder under the item labeled "DisplayName" on the right hand side.  You need to look through this list of folders within the Uninstall folder for Xmetal Xmax.

Once you find the right folder for Xmetal Xmax, right click on the folder and select "Copy Key Name" (as shown in Figure 3) .  Paste this into a text editor such as notepad and copy the folder name.  The folder name is most likely formatted in a string of alphanumeric characters (letters and numbers) separated by a dash, wrapped in curly braces (  {  and }  ).  This set of information is called a GUID and we'll need this to tell the computer which application to uninstall.  Select the GUID (including the curly braces) and right click and choose copy.

Figure 2

Figure 3

Step 3

Bringing it all together

On my computer, I had Xmetal Xmax 6.0.  This version's GUID was listed as {39314679-D908-4644-B499-1738CFCCFF8A} in the registry.   I can now uninstall XMetal XMax by doing the following:

  1. Open the Start Menu (lower left-hand corner, icon looks like the image shown in Figure 1 ) and type CMD to search for the Command Prompt desktop app.
  2. Right Click on the search results for the Command Prompt desktop app and choose "Run as administrator" (see Figure 4).  You will need to run this step from a user account that has local administrator privileges.  If you do not have this or do not know what this is, please ask someone who does for assistance.  If you skip this step, the uninstall will not execute.
  3. Once you have your administrative command prompt open.  Type "msiexec /x" followed immediately by the GUID you copied in step 3.  There is no space between the "/x" and the GUID.  Please see the example of my uninstall for XMetal XMax 6.0 below.  MSIEXEC is the Microsoft Installer and the "/x" parameter tells it to uninstall the application associated with the GUID you entered.  We run this from an administrative command prompt that allows the uninstaller the proper rights to the system that it needs to execute the removal.
  4. Press enter to run the command.
  5. This will call an uninstaller for XMetal XMax that will allow for clean and proper removal of the application that the developer intended (for what that's worth).
Figure 4


XMetal XMax 6.0 Uninstall

1
msiexec /x{39314679-D908-4644-B499-1738CFCCFF8A}

Figure 5


That's it.  You should have now executed an uninstall of XMetal XMax with local administrative rights and the application should no longer be installed.

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